"How To" Video Demonstration

  • Insert the top silicone tray into the bottom silicone tray and place both trays together into the outer insulated box.

  • Pour regular tap water into the tray up to the fill line which is indicated on the top silicone tray.
  • Place the tray on a level position in the freezer.
  • Freeze for 20-24 hours.


  • Do not use a knife, or other sharp object, to remove the cubes.
  • Remove both silicone trays together from the outer insulated box using the tabs.
  • Loosen the edges of the top silicone tray from the cubes by grabbing the edges of the tray and pulling the sides away from the cubes.
  • Then gently separate the edges between the upper part of the outer silicone tray and the inner silicone tray, around all four sides.
  • Gently but firmly tap a side of the lower portion of the tray along the edge of a counter top to help separate the top tray from the bottom tray. NOTE: Do NOT tap the corner of the silicone tray! This may damage the silicone. Always tap along the side.
  • Repeat on additional sides until the top silicone tray can be pulled from the bottom silicone tray.
  • Crack the True Cubes apart like a regular ice cube tray and enjoy. If necessary, let tray sit for a few minutes to thaw before cracking. Do not hit the top tray on a counter as this may shatter the cubes.
  • Prior to use, allow a True Cubes® ice cube sit out at room temperature for 1-2 minutes to avoid "ice shock", where a sudden change in temperature will crack an otherwise clear ice cube.


additional tips and tricks

  • Using "extra hot" tap water may reduce the micro bubbles that can condense onto the sides and bottom of the tray. This may add a few extra hours to the recommended freezing time.
  • Do not use purified water. This will create bubbles on the tray surface forming an interesting "fireworks" pattern in the ice. Regular tap water is recommended.
  • In some areas with extra impurities in the tap water, combine the tap water in equal parts with bottled water. In most areas this is unnecessary.
  • True Cubes® may be made ahead of time. Simply make the cubes, remove from the tray and store in the freezer.
  • Stored cubes may form an exterior frost which simply rinses off when used.

cleaning tips

  • When necessary, use a soft cloth with warm soapy water to clean. Do not wash any part of the tray in a dishwasher.
  • Wash thoroughly before first use.
  • It is not recommended to completely submerge the outer insulation box in water.
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